Creating a Culture of . . .

I was recently reading some blog posts about creating a culture of collaboration.

As with any change in an organization’s culture, this demands some strategic thinking; for example:

Vision: What do we mean by “a culture of collaboration”? What would it look like? How would we behave? How would it differ from the way we do things now?

WIIFU: Why would we want such a culture? What would it do for us? for our customers?

Commitment: What will it take for us to transition to this culture of collaboration? What commitment? What steps? What timetable? What resources? What changes? What cost?

By the way, WIIFU means "What's In It For Us?"


Popular posts from this blog

Customer Service with HEART

Please Leave A Comment

The Devil's Approach to Change Management