OD, IT, and Change

Senior IT executive and Texas-based blogger Michael Schaffner, at Communicate Execute Adapt, has an entry called Mastering the Three Worlds of IT where he says:

"The truth is that technology implementation is really communication, process redesign, organizational development, training and employee and management involvement at all levels both inside and outside of IT plus IT installing the software."

Amen, Brother!

It reminds me of my days at Teleport Communications Group (aka Teleport or TCG) where the CEO used to say that the two things that kept him up at night were "people and systems." And he understood that the two were inextricably related.

Posted by Terrence Seamon, 10/30/06

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