Are You An Effective Agent of Change?

At LinkedIn, Jim Markowsky asked: "What are the top 3 qualities of a successful Organizational Change Agent?"

I answered: Jim, I'll go with the 3 C's:

Consultative - Approaches change situations with a spirit of inquiry, observing, listening, asking questions, learning...striving to understand the client's needs before moving to solutions.

Communication skills - Can effectively use all channels of communication to achieve mutual understanding in highly complex, sometimes conflicted, situations.

Change - Deeply and personally understands what it means to change.

Posted by Terrence Seamon, Jan 20, 2008

Comments

Popular posts from this blog

Customer Service with HEART

Impacting the Culture - Part 2

The Devil's Approach to Change Management