Thursday, June 09, 2011
The Secret Sauce of Business Success
Pssst. Wanna know what's in the secret sauce of business success? Read on.
In an executive education program recently, I was teaching managers about employee engagement. One of the participants put up his hand and said, "The secret to business success is making money."
Making money is certainly an important thing, I responded. It's a sign that you are doing something right. If the company is making money, chances are you are probably following this recipe:
R = Results Focus: Everyone in the Company, from the CEO to the front-line, is focused on delivering results each and every day. That's why they come to work.
E = Engaged Employees: Engaged employees are "fans of the brand." They believe in the Company and they are willing to do whatever it takes to deliver high quality results to your customers.
C = Customer Focus: Your Customer is at the center of everything you do. They are The Reason you are in business. As Peter Drucker once said "The purpose of a business is to create and keep a customer."
I = Innovative: Your culture is change-ready and always on the lookout for bright ideas that can keep you ahead of your competition. "Good enough" is not.
P = Purposeful: You are driven by your Mission, your Vision of the future, and your Values that you hold dear.
E = Engaged Employees: You are obsessed with talent. Talented people and teams are the key to growing the business. Where do you get engaged employees? You hire them.
Did you notice that Employee Engagement showed up twice in the secret sauce? That's because it is THE KEY ingredient. Your people are your most important asset.
Shake that ingredient in twice.
Posted by Terrence Seamon on Thursday June 9, 2011. Looking for more ideas on how employee engagement can help your business succeed? Terry Seamon is a Learning & Organization Development consultant with Facilitation Solutions, a training and organization effectiveness practice based in New Jersey. He has designed and delivered training for his clients on leadership, coaching, engagement, managing, communication, customer service, conflict, stress, teamwork, and change, and has written extensively on these and many other topics. Invite Terry to your organization to speak with your teams. Call today and discover how Terry can help you achieve your goals: 732-246-3014.