Showing posts from December, 2013

People vs Results? There is no choice

Effective leaders use the skills of high engagement to create the conditions for people to perform with excellence.

Today’s overworked managers want to know what it takes to be successful. In my view, the key is to stay laser-focused on the two most important things, Results & People. Why? Because there is a vital connection between the two:

~ Your people deliver the results you desire. ~

If there is a secret to effective management, this is it!

Let’s dissect this formula into three component parts, People, Deliver, and Results.


The most effective managers develop their leadership capability. Leadership, by definition, requires Followers. You can’t be a leader alone. Your people are the means, the strategic channels, by which your organization reaches its goals. Therefore, your job is to do everything in your power to help your people succeed. At a high level, do what John Maxwell advises when he says: “A leader knows the way, goes the way, and shows the way.” And sometim…

Gewisto - a consulting fable

A plant manager was beside himself with worry because one of his machines was broken. As a result, the entire plant was idled. Several of his operators had labored in vain for hours to get the machine going again. Finally one of the plant manager's advisors whispered to him, "Better call Gewisto." Gewisto was an old retiree who used to work there and knew the machines inside and out.

Exasperated, the plant manager called Gewisto at the old folks home and explained what was going on. "I really need your help," the plant manager said.

In a short time, Gewisto's old beat-up car sputtered into the plant parking lot and out he came. Not looking like much, old Gewisto walked over to the machine, pulled up a stool, and leaned his head against the side of the apparatus and listened for a while.

Then he reached into his baggy pants pocket and pulled out a small piece of chalk. With the chalk, he made a little "X" on the machine at a certain place. He then …

LearningVoyager's Year-End Blog Round-Up for 2013

As we approach the end of another year, it's time to take a look back at some of the highlights of this writer's output.

At this my main blog, Here We Are. Now What? there were a number of posts that resonated with audiences, including:

The Six Success Factors model which I am thinking of expanding into my next book.

This synthesis of two conference talks on Service Excellence and Leadership

A piece on Fearless Leadership

My 3-part series on Transformation and Change: Part 1, 2, and 3.

My 4-part series on a spirituality of business, service, and change: Breaking Bread, Love Made Visible, Only Serve, and Surf the Change.

My interview with Nick Heap where we talked about Core Process.

My interview with Robin Cook where we talked about Organization Development and innovation.

And a couple posts from December of 2012 that I want to sneak in because they are well worth another look...

My interview with Marcella Bremer where we talked about culture change.

My interview with Art …

The Gifts of Mandela

With the passing of Nelson Mandela, many writers have posted columns about his life, his struggle to defeat apartheid, and the significance of his accomplishments.

One of the things I have been thinking about is the fact that he spent 27 years in prison. How did he do that? Could I survive such an ordeal? In a Dickensian work of fiction, such an incredible injustice would warp and twist a man.

I think that in Mandela's case, it did change him. But it changed him for the better. He once said: "I am fundamentally an optimist. Whether that comes from nature or nurture, I cannot say. Part of being optimistic is keeping one's head pointed toward the sun, one's feet moving forward. There were many dark moments when my faith in humanity was sorely tested, but I would not and could not give myself up to despair. That way lays defeat and death."

There is so much to learn from his life. Here are a few quotes from Nelson Mandela that show what he was made of.

On courage: &…

The Six Success Factors Model

In early 2011, Dr. Heidi Grant Halvorson published some of her research on the characteristics of successful people. With the immediate acclaim that her article generated, Dr. Halvorson went on to establish a "science of success" by studying what successful people actually do.

She says that "successful people reach their goals not simply because of who they are, but more often because of what they do." Which includes such practices as getting specific about your goals and "knowing exactly what you want to achieve." This, Halvorson says, "keeps you motivated until you get there."

Looking further into Halvorson's fascinating research findings, a few other nuggets gleam, including:

Successful people focus on getting better - Successful people never rest on their laurels. Rather they are constantly pushing themselves to find ways to improve their game.

Successful people are great finishers - They take decisive action. And they stay with it to th…