Saturday, December 28, 2013
Gewisto - a consulting fable
Exasperated, the plant manager called Gewisto at the old folks home and explained what was going on. "I really need your help," the plant manager said.
In a short time, Gewisto's old beat-up car sputtered into the plant parking lot and out he came. Not looking like much, old Gewisto walked over to the machine, pulled up a stool, and leaned his head against the side of the apparatus and listened for a while.
Then he reached into his baggy pants pocket and pulled out a small piece of chalk. With the chalk, he made a little "X" on the machine at a certain place. He then motioned to one of the operators to come over. Gewisto whispered something to the operator who then attacked the problem again only this time at the site with the X on it.
Gewisto stood up and produced a small pad of paper from his shirt pocket. With a stubby pencil, he wrote out his bill and handed it to the plant manager.
The plant manager's eyes opened very wide when he saw that Gewisto had charged him $10,000.
"What do you mean by this!" the plant manager boomed.
Gewisto took the pad back and wrote an itemized bill:
$1.00 for the repair that the operator was now making at the X
$9,999.00 for knowing where to look
Posted by Terrence Seamon on Friday December 28, 2013